Topics Covered

Here are some of our most common FAQs. If you still have any questions that weren’t covered below, please email us at info@lbwtravel.com and we’ll be sure to help you out!

What is included in the price?
What is not included in the price?
When do I need to sign up and pay my deposit?
How do I pay?
Do I need Travel Insurance?
What’s the weather like?
Solo Traveller?
How do flights work?
How do I meet my group?
Average Group Size?
What if I have to cancel?
What kind of luggage should I bring?
Can I join a tour late or leave early?
Does LBW offer group discounts?
Want to know more technical stuff?

What is included in the Price?

The following is included in all of our tours:
• 2-4 Fun, easygoing trip leaders to ensure you are always having an amazing time!
• Accommodation – With over 5 years of research we have picked the best locations for your accommodation.
• Transportation from each destination – For the long trips we use comfortable night trains where you get your own bed!
• All of the activities listed on our website for the tour you choose
• A welcome LBW information pack which has everything you will need to know for the tour and organizing your trip

What is not included in the Price?

You will need to bring spending money for the following: (avg $30 a day, bring more if you want to do more, sky is the limit!)
• Food
• Alcohol
• Any activites not listed as included on our website such as scuba diving
• Travel Visas
• Travel insurance (purchase prior to the trip)
• Shopping

• Transportation to personal excursions and/or any extra activities which are not included in the tour

When do I need to sign up and pay my deposit?

As soon as you decide you want to join us on a tour! Simply fill out our online sign up form by clicking here!

When you sign up a $200 deposit is due to reserve your spot.
Your 2nd payment of $1400 is due 3 months prior to your departure date.
Your final remaining balance is due 1 month prior to your departure date.

After you have made your deposit you will be sent an invoice via email and our LBW Welcome Information pack in the mail, which has everything you will need to know to get yourself ready for your amazing trip!

Please note that you can sign up for a tour after the payment deadlines, but you will need to catch up with the payment schedule as quickly as possible.

Also, please note that sign ups for tours close 2 weeks prior to the departure date.

How do I pay?

Pay Pal
To pay your deposit with Pay Pal you simply need to sign up for the tour of your choice and on the sign up form select PayPal for your payment option. That will lead you to the PayPal site where you will be given instructions on how to pay.

This option is only available for the deposit, if you would like to make other payments through PayPal you will have to pay the PayPal surcharge which is 3%. (unless you live outside of Canada in which case contact us about payment options at info@lbwtravel.com)

Email Interac Transfer

If you have online banking just follow the steps below:
Sign in to your online banking
Click “Transfers”
Select “Interac Email Money Transfer” or “Send Money”

Fill out the required information

Recipient Name: Life Before Work
Recipient Email:brady@lbwtravel.com
Amount: Fill in Required amount

Create Security Question: Please use one of the questions below:

What are the three initials used to abbreviate the company written twice in a row?

Create a security response: Requires an answer between LBW and the sender.

Answer: LBWLBW

Also please include your name and the tour you are making a payment for in the message box, or the invoice # you are paying for.

Cash
Contact one of our representatives and we will be happy to meet up with you personally and answer any questions you have and collect any payments that you would like to make. You can pay with either cash or cheque. Make the cheque payable to Life Before Work. Please note this is only available in Edmonton, AB where our head office is located.

Mail a cheque or money order to the address listed below:
Make the cheque payable to Life Before Work
Life Before Work

#209 10303 65th ave
Edmonton AB
T6H 2L2

Canada

Once you have made a payment you will be invoiced within 24hrs(on business days).

Do I need travel insurance?

Absolutely!! We Recommend World Nomads because:

Travel insurance: simple & flexible

You can buy, extend and claim online even after you’ve left home.
Recommended by Lonely Planet, World Nomads travel insurance is available to people from over 150 countries and is designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Weather?

Thailand
In terms of the weather May-Oct is Thailand’s “summer” and tends to be hotter, more humid, and wetter than the “winter”.  With that being said The 2 separate coasts in Thailand experience different weather patterns so that the West coast experiences a higher chance of rain between May and November, and the East Coast has a higher chance of rain between September and March. We visit both coasts on our tours because they are both awesome and a bit of rain here and there doesn’t hurt anyone!

If you are super flexible with your time January is statistically the driest (but slightly cooler) time of the year in Thailand. We have been there every month of the year though and it is always gorgeous.

Bali
Indonesia tends to have a fairly even climate year-round and in most parts of Indonesia, the wet season falls between October and April, and the dry season between May and September. Rain tends to come in sudden tropical downpours, and is over before you know it!

Solo Traveller?

Yes! Join us! We always have a handful of solo travellers on each tour. You will be roomed with someone of the same gender and everyone always gets along great. Life long friendships are often made! If your not into sharing a room there is a single occupancy surcharge which varies by tour. Just ask and we will let you know!

How do flights work?

You have two options:
First one is we book your flight for you. In this scenario once your $1400 payment has been made (due three months prior to departure) we book the group flights. Extensions are possible and custom flights are possible, just let us know before we book! We send you your e-ticket via email once its booked and you print it out and take it to the airport. A guide meets you at the airport and you have a great time.

Second option is you book your own flights. This option works well for people who are travelling somewhere else first, want to book your flight with points, or those lucky people who have a family member working for an airline. In this scenario you book your flight (ideally after we have booked the group flights since flight dates are subject to change plus or minus a day or two based on flight availability) and then we send you all the information you will need to get yourself to the hotel where you will meet the guides and have a great time. If you prefer you can book an airport pickup for $45, but this must be prearranged and it will be charged to your final invoice.

How do I meet my group?

We set up a facebook event for all of our tours on our Facebook Fan page so you can meet and greet before you go. In terms of actually finding them on your tour a guide will be waiting for you in the airport if you booked your flight through us. The guide will have a list of who they are waiting for so do not worry they will never leave the airport without you. If you booked your flight yourself we will email contact info for the guides and instructions for getting to the hotel about 2 weeks prior to your departure date so you can get yourself there worry free and start having a great time asap!

Average Group Size?

It totally varies but expect 12-25

What if I have to cancel?

More than 8 weeks notice: your deposit is not refundable BUT you can transfer it to any other tour that we offer forever. Any other payments you have made will be refunded.

Less than 8 weeks notice: If your flights have been booked already there will be fees associated with cancelling imposed by the airline and you will not get them back. We will also charge a $150 processing fee in that situation.

Less than 2 weeks notice: you will lose 50% of your tour payments, as non refundable bookings for the tour will have been made already.

What kind of luggage should I bring?

It is totally your choice if you should bring rolling luggage or a backpack but please keep in mind that some of the accommodation is only accessible via the beach or unpaved roads so you will need to be able to carry whatever you decide to bring for short amounts of time.

Can I join a tour late or leave early?

It is possible to leave a tour early however you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early however your tour guide will be able to make arrangements for you.

Does LBW offer group discounts?

Yes we do!
If you have a group of 5 or more you each get 5% deducted off of the land only price of your tour.
If you have a group of 10 or more you each get 10% deducted off of the land only price of your tour.

Want to know more technical stuff?

Check out our terms and conditions here